Last Updated: 3/16/2025
These Terms and Conditions (the “Terms”) govern your access to and use of the ExperShip websites, applications, dashboards, tracking portals, APIs, and related services (collectively, the “Services”) provided by ExperShip and, where applicable, its affiliates and operational partners, including YouParcel (collectively, “ExperShip,” “we,” “us,” or “our”).
By creating an account, using the Services, purchasing shipping or freight, generating labels, submitting manifests, or otherwise accessing any portion of the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
“Customer,” “you,” or “your” means the individual or entity using the Services. “Shipment” means any parcel, package, pallet, carton, tote, bag, freight unit, or other goods tendered for transportation, consolidation, storage, fulfillment, or related handling. “Carrier” means any third party transportation provider. “Freight Provider” means any ocean, air, drayage, truck, warehouse, customs broker, consolidator, or similar third party involved in freight logistics. “Content” means information, data, text, images, labels, manifests, tracking events, and other materials within the Services. “Platform” means the ExperShip software, dashboard, APIs, and integrations.
ExperShip provides a technology-enabled shipping and logistics platform that may include rate access, label creation, tracking management, API integration, manifest creation, parcel consolidation, routing and handoff coordination, returns support, and related tools. We may also coordinate or facilitate cross-border processes, customs documentation support, and freight services, including less-than-container-load (LCL) ocean freight from Türkiye to the United States and related distribution services.
ExperShip is not a common carrier. Transportation is performed by Carriers and Freight Providers, and your Shipment is subject to their terms, conditions, limitations, and operational constraints. ExperShip may act as a technology provider, a coordinator, and/or a shipper of record or agent for certain service configurations, depending on your account, lane, and service selection.
You represent and warrant that you are at least 18 years old, have legal capacity to enter into these Terms, and, if using the Services on behalf of a business, you have authority to bind that business. You agree that the Services are intended for commercial and business use.
You must provide accurate, current, and complete account information and keep it updated. You are responsible for safeguarding your login credentials, API keys, and any access tokens. You are responsible for all activity that occurs under your account, whether or not authorized by you.
We may require identity verification, business verification, ownership information, and other compliance details. You agree to provide requested information promptly and to maintain it current. We may suspend or restrict your account if we cannot verify required information or if we suspect fraud, misuse, or unlawful activity.
You agree not to misuse the Services. You may not (a) reverse engineer, decompile, or attempt to derive source code from the Platform, (b) interfere with or disrupt the Services, (c) access the Services using automated means that impose unreasonable load, (d) resell or sublicense access to the Services or APIs without written authorization, (e) use the Services to violate laws, Carrier rules, or third party rights, or (f) upload malicious code or attempt unauthorized access.
If you use the ExperShip APIs, you must implement reasonable security controls and keep keys confidential. You are responsible for all API calls made using your keys. We may apply rate limits and may suspend or revoke API access for abusive, excessive, insecure, or noncompliant use. We may modify, deprecate, or discontinue API endpoints with reasonable notice where practical.
You are solely responsible for the accuracy and completeness of Shipment information you provide, including recipient and return addresses, package dimensions and weights, descriptions of goods, declared values, harmonized codes (HS), country of origin, invoices, packing lists, export documentation, and any other regulatory data. You represent and warrant that all information you provide is truthful and not misleading.
You are responsible for compliance with all applicable laws and regulations, including export controls, sanctions, customs laws, consumer protection laws, product safety requirements, and restricted goods regulations. We do not guarantee customs clearance, border release, or regulatory approval. Shipments may be delayed, inspected, held, returned, seized, forfeited, destroyed, or otherwise disposed of by authorities or Carriers, and you are responsible for resulting costs, penalties, duties, taxes, storage, and related fees.
You may not tender prohibited, unlawful, or restricted items, including items prohibited by law, Carrier rules, or our policies. This includes counterfeit goods, illegal narcotics, items involving infringement of intellectual property, contraband, and items subject to sanctions restrictions. Hazardous materials, batteries, aerosols, and other regulated goods may require pre-approval and special handling and documentation.
We may refuse, hold, return, or arrange lawful disposal of any Shipment that we believe is prohibited or noncompliant. If permitted by law and operationally feasible, we may attempt to notify you, but we are not obligated to do so. You remain responsible for all associated costs.
You are responsible for ensuring that goods are properly packaged for safe transportation and compliant with Carrier and regulatory requirements. Packaging must be suitable for the contents and route. You are responsible for proper labeling, including any special handling labels where required. We may re-measure, re-weigh, inspect, re-label, or re-package Shipments as reasonably necessary for safety, compliance, or operational processing, and you agree that associated fees may apply.
Delivery dates and transit times are estimates only and are not guaranteed unless explicitly stated in writing for a specific paid service offering. Carrier delays, weather, peak season conditions, customs processing, inspections, and other circumstances can affect transit time. Routing, service level, and Carrier selection may change due to operational constraints, safety, compliance, or network considerations.
If you purchase or use freight services, including LCL ocean freight from Türkiye to the United States, you acknowledge that freight movement typically involves multiple service providers and handling points and is subject to port congestion, vessel schedules, cutoffs, customs processing, and other events outside of our control. Consolidation may involve combining your cargo with other shippers’ cargo. You are responsible for providing accurate cargo details and timely documentation.
Unless otherwise agreed in writing, duties, taxes, broker fees, examinations, demurrage, detention, storage, port fees, chassis fees, and other governmental or terminal charges are your responsibility. If we advance such charges on your behalf, you agree to reimburse us promptly and you authorize us to charge your payment method on file.
If a Shipment is refused, undeliverable, or requires return, re-delivery, address correction, disposal, or special handling, you authorize us and our partners to take commercially reasonable actions, including returning the Shipment, forwarding it, holding it, or arranging lawful disposal. You are responsible for all related charges, including return shipping, storage, handling, and Carrier fees.
You agree to pay all fees associated with your use of the Services, including shipping charges, freight charges, surcharges, fuel and peak fees, handling fees, consolidation fees, warehouse and fulfillment fees, storage, returns, address correction, and any other charges that apply to your selected services. Prices may change due to Carrier rate changes, re-weigh or re-measure adjustments, service re-rating, address corrections, customs outcomes, or other factors.
If a Carrier or Freight Provider adjusts charges after Shipment processing (including dimensional weight changes or corrected measurements), you authorize us to invoice or charge you for the difference. You are responsible for all governmental duties, taxes, and regulatory fees, unless a written agreement states otherwise.
You authorize ExperShip to charge your designated payment method for all amounts due. If you purchase subscriptions or recurring services, you authorize recurring charges at the frequency disclosed at checkout or within your account settings until you cancel in accordance with the cancellation terms provided to you. You must maintain a valid payment method on file.
If a payment fails or your account becomes past due, we may suspend Services, delay processing, hold Shipments, or require prepayment before continuing service. You remain responsible for all accrued charges and any costs incurred due to suspension, including storage and handling fees.
Unless required by law or expressly stated in writing, shipping and freight charges are generally nonrefundable once a label is created, a Shipment is tendered, or service processing has started. Refund eligibility, if any, depends on the specific service and Carrier rules. Any refunds or credits are provided at our discretion and may be subject to verification and Carrier approval.
You agree to contact us first to attempt to resolve billing disputes. If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account and Services pending resolution. You agree to provide documentation we request to investigate disputes. You are responsible for chargeback fees and related costs if a dispute is resolved against you.
You are responsible for all applicable taxes associated with your purchase and use of the Services, including sales tax, VAT, GST, and similar taxes, unless you provide valid exemption documentation. Duties, customs fees, and import taxes are not included unless explicitly stated.
The Platform, including software, APIs, documentation, and content provided by ExperShip, is owned by ExperShip or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to use the Services for your internal business purposes.
You retain ownership of your Content. You grant ExperShip a worldwide, nonexclusive license to use, process, transmit, store, and display your Content solely to provide, maintain, and improve the Services and to comply with legal obligations.
We process personal data and shipment data to provide the Services. You understand that we may share data with Carriers, Freight Providers, customs authorities, payment processors, identity verification providers, and other vendors as necessary to provide the Services and to comply with law. Your use of the Services is also governed by our Privacy Policy, which is incorporated by reference. If you are subject to data protection laws, you agree that you are the data controller of your end-customer data and you will provide required notices and obtain required consents.
You consent to receive communications electronically, including via email, dashboard notifications, or postings within the Services. Notices are effective when sent or posted. You are responsible for keeping your contact information current.
We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, failed to pay amounts due, provided inaccurate or incomplete information, engaged in suspicious or unlawful activity, tendered prohibited goods, or created risk for ExperShip, Carriers, Freight Providers, or third parties. You may terminate your account at any time, but termination does not relieve you of obligations to pay outstanding amounts or fees incurred prior to termination.
You agree to defend, indemnify, and hold harmless ExperShip and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Shipments, goods, or Content, (b) your violation of these Terms, laws, or Carrier rules, (c) inaccurate or incomplete documentation, (d) infringement or alleged infringement of third party rights, (e) prohibited or restricted goods, or (f) your misuse of the Services.
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPERSHIP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SHIPMENTS WILL NOT BE DELAYED, LOST, OR DAMAGED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EXPERSHIP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPERSHIP’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY YOU TO EXPERSHIP FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER, UNLESS A DIFFERENT LIMIT IS REQUIRED BY LAW.
CARRIER AND FREIGHT PROVIDER LIABILITY, IF ANY, IS GOVERNED BY THEIR TERMS, TARIFFS, AND APPLICABLE INTERNATIONAL CONVENTIONS OR STATUTES. ANY CLAIMS FOR LOSS OR DAMAGE MAY BE SUBJECT TO STRICT TIME LIMITS AND DOCUMENTATION REQUIREMENTS.
Shipping insurance or declared value coverage, if offered, is subject to the terms and conditions of the applicable Carrier or insurer and may exclude certain items and causes of loss. You are responsible for reviewing coverage terms before purchasing. We do not guarantee payment of claims and do not act as an insurer.
We are not liable for delays, failures, or disruptions caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, labor shortages, war, terrorism, civil unrest, epidemics, government actions, port closures, Carrier network disruptions, customs delays, power or internet outages, and supplier or subcontractor failures.
We may modify the Services at any time and may update these Terms from time to time. When we update the Terms, we will revise the “Last updated” date. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of laws principles. You agree that any dispute not subject to an alternative dispute resolution provision (if applicable) will be brought exclusively in the state or federal courts located in New Jersey, and you consent to personal jurisdiction and venue in those courts.
You may not assign or transfer these Terms or your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.
If any provision of these Terms is found to be unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
These Terms, together with any referenced policies (including the Privacy Policy) and any written service orders or addenda you and ExperShip execute, constitute the entire agreement between you and ExperShip regarding the Services and supersede any prior or contemporaneous agreements or understandings.
Questions about these Terms can be sent to support@expership.com. Freight-specific inquiries can be sent to freight@expership.com.
NEVER MISS ANY UPDATED
ABOUT US BY SUBSCRIBING TO OUR NEWSLETTER
