[Store name] Shipping Policy
Order processing
Orders are processed within 1 to 2 business days, not counting weekends and holidays. Processing means we pick, pack and hand your order to the carrier.
Orders placed before 2:00 PM ET on a business day start processing the same day. Orders placed after that time, or on a weekend or holiday, start processing the next business day.
When your order ships, we will email you a shipping confirmation with a tracking number.
Shipping within the United States
We ship orders from the United States with USPS and UPS. The carrier and service available for your order are shown at checkout.
Estimated delivery times within the United States, once your order has shipped:
- Standard: 3 to 5 business days
- Expedited: 2 to 3 business days
- Overnight: 1 business day
Delivery times are estimates from the carrier and are not guaranteed. Weather, carrier delays and high-volume periods can add time.
Shipping costs are calculated at checkout based on your address, the shipping service and the size and weight of your order.
P.O. boxes and military addresses
We ship to P.O. boxes. Some services, such as certain express options, cannot deliver to a P.O. box; if your address is a P.O. box, choose a service that supports it at checkout.
We ship to APO, FPO and DPO military addresses through USPS. Delivery to these addresses can take longer than domestic estimates.
International shipping
We currently ship only within the United States. We do not ship to addresses outside the United States.
Tracking your order
Every order ships with a tracking number. You can follow your parcel with the link in your shipping confirmation email or on the carrier's website. Tracking can take up to one business day to show the first scan.
Address changes
Please check your shipping address carefully at checkout.
To change your address, email us at [your email address] as soon as possible. We can update it as long as your order has not shipped yet. Once an order has shipped, we cannot change the address.
We are not responsible for orders sent to an incorrect address entered at checkout. If a parcel comes back to us because of an incorrect or incomplete address, we will contact you to reship it, and a new shipping charge may apply.
Lost, stolen or damaged parcels
Lost parcels: if tracking has not updated for 7 business days, contact us at [your email address]. We will open a trace and file a claim with the carrier, and keep you updated. We will work with you on a replacement or refund based on the outcome.
Damaged parcels: if your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and the packaging. Please keep the packaging until the issue is resolved, since the carrier may need to inspect it.
Parcels marked delivered but not received: first check around your property, with neighbors and with your local carrier office. If you still cannot find it after 2 days, contact us at [your email address] and we will file a claim with the carrier and help you resolve it.
Holidays and peak season
During holidays and peak seasons, order volume and carrier delays can add time to both processing and delivery. We do not process or ship orders on public holidays.
Returns
To return or exchange an item, see our Returns Policy.
Contact us
If you have a question about shipping, email us at [your email address]. Please include your order number so we can help faster.