GlossaryTracking and integration
Proof of delivery (POD)
A carrier record that a package was delivered, with date, time and location, and sometimes a signature or photo.
Proof of delivery (POD) is the evidence a carrier provides that a shipment reached its destination. It usually includes the delivery date, time and location, and depending on the service, the recipient's name, a signature, a photo or GPS coordinates.
Sellers use POD to resolve "item not received" claims and payment chargebacks. For high-value orders, adding signature confirmation produces stronger proof than a doorstep scan alone. In freight, the signed delivery receipt or bill of lading serves as POD.
Learn more in our Shipping software articles.
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